Terms and Conditions

1. Introduction

These Terms of Use (“Terms”) describe your rights and responsibilities regarding the Aurora AI Inc. websites (https://hiaurora.ai/ and https://app.askaurora.ai/ and https://auroraslides.com/) and/or its mobile application (collectively, the “Platform”) owned and operated by Aurora AI Inc., a Delaware corporation (“Company,” “we,” “our,” “us,” and“Aurora”).

The term “you” refers to the person using the Platform.

Use of the Platform is governed by these Terms, our Privacy Policy [here], and our Refund Policy [here] (together, the “Policies”). By accessing or using the Platform (including by clicking “Sign up,” “Log in,” “I agree,” or similar), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and the Policies.

If you do not agree, you must not access or use the Platform.

2. Modification

We may amend these Terms & Conditions, in whole or in part, at any time and for any reason, without penalty or liability to you or any third party.

The “Last Modified” date above shows the latest revision. Your continued use of the Platform after any changes constitutes acceptance of the amended Terms.

For material changes affecting paid subscriptions, we will use reasonable efforts to provide notice via the Platform or by email before the effective date.

3. Description of Aurora

Aurora provides a suite of AI-powered productivity tools (the “Platform”) designed to help individuals and organizations work more effectively.
The Platform currently includes:

• Aurora Hub — a collaborative workspace where teams can centralize knowledge, manage content, and use AI to support workflows and decision-making
• Aurora Slides — a presentation tool that transforms documents, prompts, and other source materials into professional-quality slide decks with AI-generated content and design assistance

From time to time, Aurora may introduce additional products or features. Access may depend on your subscription plan, role, or account type.


Unless otherwise stated, these Terms apply across the entire Aurora suite.

Outputs generated through the Platform are intended as aids and may require review, editing, or supplementation by you and your team.

4. Eligibility

A. Minimum Age. You must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher, to use the Platform. The Platform is not directed to individuals under 18, and we do not knowingly collect personal information from anyone under that age. If we discover that an account has been created by someone under 18, we will delete the account and associated data.

B. Agreement to Terms. You agree to be legally bound by and comply with these Terms and the Policies.

C. Technical Requirements. You must have compatible devices, Internet access, and required software. Meeting these requirements does not guarantee access.

5. Registration and User Accounts

Most Platform features require an Account.

A. Account Types; Authority. Accounts may be created by individuals or organizations. If you create or administer an Account on behalf of an organization, you represent you have authority to bind that organization and manage users.

B. Administrators. Administrators may designate users, manage permissions, and are responsible for all activity under the organization’s Account.

C. Accuracy. You agree to provide accurate, current, and complete information and to update it promptly. We may suspend or terminate Accounts for inaccurate or incomplete information.

D. Credentials; Security. You are responsible for maintaining the confidentiality of your username and password. Promptly notify support@hiaurora.ai of any unauthorized use or suspected breach.

E. One Account. Unless you are an Administrator, you may not create more than one Account or create an Account for someone else without permission.

6. Fees and Payment

A. Responsibility. The Account Administrator is responsible for all fees, including fees for authorized users.

B. Pricing. Fees are based on our then-current pricing, which may change. See the Pricing page for details.

C. Auto-Renewal. Subscriptions auto-renew at the end of each billing cycle at then-current rates, unless you cancel in Account settings.

D. Taxes. Fees are exclusive of taxes and governmental charges. You are responsible for all applicable taxes (except our net income taxes).

E. Payment Method; Chargebacks. You authorize us to charge your chosen payment method. If a charge is rejected or reversed, we may assess a fee, suspend access, and require updated payment information.

F. Non-Refundable; Refund Policy. All payments (including subscriptions and credits) are non-refundable, unless otherwise required by law. Refunds are governed by our Refund Policy [LINK].

G. Disputes. You must notify us in writing within 30 days of the payment date to dispute charges.

H. Changes. We may update fees and payment terms at any time, effective in the next billing cycle, with notice via the Platform or email.

I. Trials and Promotions. Free trials or promotions must be used within the specified time. Unless you cancel, charges may begin automatically at the end of the trial.

7. Data Collection and Use; Third-Party Services

A. Operational Data. We may collect and analyze performance, usage, and transactional data. Where feasible, we aggregate and/or de-identify such data.

B. No Training on Your Data. Customer data (including documents, text, images) is not used to train Aurora’s AI models.

C. Third-Party AI Providers. We integrate with providers such as OpenAI. Their use of data is governed by their policies (see https://openai.com/enterprise-privacy/).

D. Third-Party Services. Use of integrations (e.g., storage, analytics, identity providers) is subject to third-party terms. We disclaim liability for such services.

E. Under-13 Data. If we learn of data collected from a child under 13 without parental consent, we will delete it and may terminate the Account.

8. Content Monitoring; Compliance and Safety

We do not assume an obligation to monitor user content. However, we may access, review, preserve, or disclose content if reasonably necessary to:

1. comply with law or legal process
2. enforce these Terms
3. detect or prevent fraud, abuse, or technical issues
4. respond to rights claims
5. protect safety of users, the public, or Aurora
6. respond to support inquiries

9. Your Responsibilities

You agree that:

1. All information you provide is accurate and current.
2. Your use of the Platform is personal and truthful.
3. You will keep your credentials secure.
4. You will notify team@hiaurora.ai of unauthorized use.
5. We rely on your information and may suspend accounts for inaccuracies.
6. The Platform does not provide professional advice (legal, financial, medical, or otherwise). You are solely responsible for your decisions

10. Restrictions on Use

You will not:

• Use the Platform unlawfully or in violation of rights
• Sell, sublicense, or distribute the Platform except as permitted
• Develop competing products using the Platform
• Disrupt, damage, or overload the Platform
• Attempt unauthorized access
• Circumvent security measures
• Upload harmful code
• Remove proprietary notices
• Scrape or copy content without authorization
• Reproduce or distribute Platform content except as permitted

10.1 Acceptable Use

You agree not to use the Platform to:

• Violate any applicable laws or regulations;
• Engage in harassing, abusive, defamatory, discriminatory, or threatening behavior;
• Spam, phish, or mislead other users;
• Upload or transmit any data or content subject to industry-specific regulations (e.g., HIPAA, PCI-DSS) unless you have a separate written agreement with Aurora expressly permitting such use;
• Interfere with, disrupt, or attempt to gain unauthorized access to the Platform, its users, or its connected systems.

We reserve the right to suspend or terminate access if we determine, in our sole discretion, that your use violates these Acceptable Use terms.

11. Service Availability; Storage; Termination

A. Service Suspension. We may suspend or limit access for maintenance, security, or legal compliance.
B. Storage Disclaimer. We do not guarantee storage or continued availability of any content. We are not responsible for deletion, failure to store, or mis-delivery.
C. Termination by You. You may terminate your Account at any time.
D. Termination by Aurora. We may suspend or terminate access for violations, nonpayment, fraud, inactivity, or security concerns.
E. Effect of Termination. Upon termination, your access to the Platform will end immediately. Most associated data and content will be permanently deleted from our systems within 7 days of termination, unless otherwise required by law or retained for legitimate business purposes such as legal compliance, fraud prevention, or recordkeeping. Any retained data will no longer be accessible to you and will not be used for active processing, profiling, or marketing purposes. Fees already paid are non-refundable.

12. Device Compatibility

We do not guarantee compatibility with all devices, OS versions, or firmware. Updates may affect performance. Confirm compatibility before purchase.

13. Disclaimer of Warranties

The Platform is provided “as is” and “as available.”

• General: No warranties of any kind (express, implied, statutory).
• Aurora Hub: Informational only, not professional advice.
• Aurora Slides: Outputs may contain errors or biases. Review carefully before use.
• Accuracy: No guarantee outputs are reliable or error-free.
• Third-Party: Aurora AI Inc. is not responsible for downtime, data loss, errors, delays, or breaches caused by third-party integrations or services (e.g., AI providers, storage, identity providers).Security: No liability for malware or harmful attacks.
• Performance: No guarantee of uninterrupted service.
• Compatibility: Outputs may not work with all third-party software.
• Beta Features: Experimental or beta features are provided “as is,” may be unstable or break, and may be changed or removed at any time without notice. Aurora AI Inc. disclaims liability for any loss, damage, or disruption arising from your use of beta features.
• Responsibility: You are solely responsible for how outputs are used

14. Intellectual Property

A. Ownership. Aurora owns all Platform IP (software, text, graphics, trademarks).
B. License. We grant a limited, non-transferable, revocable license for personal or internal business use.
C. User Content. By submitting, posting, or transmitting content through the Platform (“User Content”), you grant Aurora a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, modify, adapt, publicly perform, and publicly display such User Content solely as necessary to operate, provide, and improve the Platform. Aurora will not use your User Content in external marketing or promotional materials without your consent. You represent and warrant that you have all rights necessary to grant this license.
D. AI Outputs. You may use AI outputs commercially, but we make no guarantees of originality or freedom from third-party claims.
E. Sharing. You may share outputs on social or third-party platforms but are responsible for compliance with those platforms’ terms.
F. Feedback. Suggestions you provide may be used by Aurora without obligation.
G. Third-Party Content. Third-party or open-source materials remain subject to their own licenses.
H. Copyright Complaints. To report infringement, contact team@hiaurora.ai with the required DMCA information.
I. Reservation of Rights. No license is granted by implication.
J. Enforcement. We may enforce IP rights through legal means.

15. Limitation of Liability

To the fullest extent permitted by law:

• Aurora and affiliates are not liable for direct, indirect, incidental, consequential, or punitive damages (including lost profits, data, or goodwill).
• Where liability cannot be excluded, aggregate liability is limited to the greater of:
  1. amounts you paid to Aurora in the prior 12 months, or
  2. US $100.

16. Indemnification

You agree to defend, indemnify, and hold Aurora harmless from claims arising out of:

• your violation of these Terms
• your User Content
• your AI Outputs
• your unauthorized use of the Platform

17. Governing Law; Dispute Resolution; Arbitration

A. Governing Law. California law governs these Terms.
B. Informal Resolution. Contact team@hiaurora.ai first to resolve disputes.
C. Mediation; Arbitration. Either party may require disputes to go first to mediation in Los Angeles County, CA, and if unresolved, to binding arbitration under AAA rules.
D. No Class Actions; Jury Waiver. Disputes will be resolved individually, not as class actions. Both parties waive the right to a jury trial.
E. Carve-Outs. Either party may seek equitable relief for IP disputes or pursue small claims where eligible.

18. California Civil Code §1542 Waiver

If you are a California resident, you waive California Civil Code §1542:

“A general release does not extend to claims which the creditor does not know or suspect to exist in their favor at the time of executing the release, which, if known, must have materially affected their settlement.”

19. Export and Sanctions Compliance

You may not use, export, or transfer the Platform in violation of U.S. export control or sanctions laws. You agree to comply with all applicable export and sanctions regulations.

20. Electronic Communications; Notices

You consent to receive notices electronically. We may notify you via the Platform or by email. Notices are effective when sent or posted.

21. Force Majeure

We are not liable for failures due to causes beyond our control (natural disasters, war, terrorism, labor disputes, internet failures, etc.).

22. Waiver and Severability

Failure to enforce a provision is not a waiver. If any provision is held invalid, the rest remain

enforceable.

23. Entire Agreement; Assignment

These Terms, the Privacy Policy, and the Refund Policy form the entire agreement between you and Aurora.

You may not assign these Terms without our consent. We may assign them in connection with mergers, acquisitions, reorganizations, or by operation of law.

24. Contact Information

For copyright complaints, see Section 14(H).
For all other inquiries, contact: team@hiaurora.ai